Bank customers are pumped to information – Swedish Dagbladet

Where do you work? How much do you earn? How much money should you put in and take out of your accounts? These are questions that banks can adjust to their customers, both new and old.

– We get some conversations about this. Some callers are some angry, some little anxious, others just curious, says Fredrik Nordquist, Lawyer Consumer Banking and Finance Bureau, which provides independent guidance.

Often want it to get in touch to know where in the law it is that the bank must ask detailed questions. But it is not easy to answer, according to Fredrik Nordquist.

– The Bank must achieve customer knowledge and make risk assessment, then it is not exactly in the law how to do it.

Even in bank management are met by questioning.

– I get the question especially from business, why do you these questions? There are customers who do not want to submit information. But we must do this, and we explain to customers why, says Nordea CEO Christian Clausen.

But right Nordea has not succeeded particularly well with the work. Finansinspektionen (FI) message a few days ago that the big bank has to pay millions in penalties for systematic shortcomings. Nordea is also a warning. Handelsbanken fined too, but getting away with a note.

As a customer should you try to respond as well as possible to these questions, says Liselott Alström, senior lawyer of money laundering unit in FI.

– It is in all our interests. We take no effective measures to combat money laundering can lead to serious organized crime is spreading, she said.

And in August tightened the requirements for banks further, when Sweden will adapt legislation to international standards. This means that banks must make thorough checks of those who have the highest positions in society, as ministers, Supreme Court justices and ambassadors.

– The international regulations have been established to combat corruption, says Liselott Alström.

Customers can, for example, to leave to-date information about their profession.

But how easy is it really to know how much money to put in and take out, for example, ?

– If the customer is unsure of how to answer, I think we should contact their bank, says Liselott Alström.