Published today 18:49
Judy and Max Florenius.
14 days played nine year old up 60,000 dollars on the Games Clash of Clans and Dragonvale. Now the family is trying to get the money back and want to warn others to use the Games.
14 days played nine year old up 60,000 dollars on the Games Clash of Clans and Dragonvale. Now the family is trying to get the money back and want to warn others to use the Games.
It was the end of June this year that the nine year old asked his father and mother if he could download the games on the App Store. And he got it:
– He was on holiday with grandma and grandpa, and when he asked if he could pick up the games so we said yes. Then we had no idea that the Games were a variety of levels where you had to buy new skills and strengths, and that these cost big money, says Max Florenius.
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Both apps are free , but the text has been “Buy inside the app” in small print under it when you download them from the App store.
On Monday, so the first bill from American Express: 21.000 crowns.
– I contacted them immediately and asked them to cancel the card because we immediately saw that there was something strange, says Max Florenius.
Tuesday approached family re American Express, and then the sum up of 49,000 crowns. When the family contacted Apple revealed that total would stop at SEK 60,000 for the purchase of 5 July which will be just over 4,000 per day.
– Now we are waiting for a response from Apple in France. Until we have a debt of SEK 60,000 for something that we have not wanted to buy, says Max Florenius.
In May 2011, Apple introduced a latch that allowed a user must enter their password each time he or she bought something during a game. This is then a series of young shopped for thousands of dollars without thinking about, especially by a Smurf games.
But this barrier has not been proven to work.
European Commission took in July last year raised the issue after a number of complaints against the game looks to be free but that has köpmoment inside the game. The Commission then found that “particularly children must be protected to a greater extent when they play online.” The EU Commission also writes that as well Apple that Google has been notified that the games that are directed to children should not “mislead consumers about the real costs”.
Despite the witness lines of parents and young people on the web about how they lost large sums of money at stake since they do not understand that these are real money.
On the site Pappas Apps, to review free apps, warned of game Clash of Clans.
The signature Janne writes: “My son seven years has purchased appsaker of 22,000 SEK. The majority of the Angry Birds games. He did not, of course it was real money. Ongoing Case of Apple. Hope it goes well. “
– We understand of course that we have a responsibility in this, but this turns the game companies and Apple to young and as we see it, a 9-year-old did not enter into a valid contract with one American multinational companies without the parents’ consent, says Max Florenius.
Clash of Clans is developed of the Finnish company Supercell valued at 44 billion. On its website writes Supercell the Clash and the Clans “is developed and offered to individuals who are at least 13 years old.” Nevertheless, Clash of Clans given a 9-year limit on iOS and a 7-year limit on Google Play and is aimed thus clear to children.
The purchases made in the game cost between 99 cents and 99, $ 99, ie almost 900 Swedish crowns at most. Huge amounts of a young boy.
– nine year old is heartbroken over what has happened, says Max Florenius. It would have been about real money was something he never did.
DN has unsuccessfully via email and telephone fetched Apple CEO in Sweden, Oscar Bjers, as well as other representatives Apple for answers on what the company is doing to what happened the family is not repeated. None of those who DN fetched, however, has been restored.
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