From the first of May, SJ change the rules regarding travel time guarantee for travelers who require money back after a train has been delayed, reports SR .
The new rules mean, among otherwise it traveling on a one-way ticket only will be able to get a quarter of the compensation received today, whoever has caused the delay. It will also only be able to get compensation in cash.
Today, says rules that one hour of delays with the day trains or more gives one hundred percent reimbursement of their tickets – something which from 1 May will therefore be changed to 25 percent of the fare.
Maricka Berggren, the press officer at SJ, told SR that the new rules is about to “simplify the system for the company” and says that it is not about that they want to lower the cost.
– We see it rather as an opportunity to reduce costs internally. Since the regulations are simplified to make it easier for our staff to manage these applications coming in, says Maricka Berggren to SR.
She says that the compensation previously has varied depending on whether it has been SJ been reason for the delay or whether it was due to some other operator or infrastructure.
– There has also varied if it has received payment in the form of vouchers or cash payment. All this taken together made handling complex and slow and it was difficult for customers to get an overview when they would be entitled to compensation or not.
Here You can read more about SJ the new rules.
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