Customers give the eljättarna worst score – Svenska Dagbladet

Among the companies in the bottom when customers give score is giants Fortum, Vattenfall and Eon, who get the score under godkäntgränsen 60.

In the top there are utilities focusing on sustainable and renewable energy, or have a strong local connection: OX2 Vindel, Luleå energy and Trollhättan energy.

the Energy industry as a whole, the drop in customer satisfaction compared with 2015. The proportion of customers who have low confidence in the industry has increased by 7 percentage points. It is, above all, the satisfaction of elnätskunderna and elhandelns household that pulls down the rating, according to SKI.

For the past Fortumägda elnätsbolaget Ellevio it is a particularly steep fall among private customers, to the historically low rating of 46.3.

Corporate customers in the district heating goes, however, against the trend and increases customer satisfaction compared to 2015, according to SKI.