an error at Swedbank made that the amounts for card transactions last Friday was double for a large number of customers at several Swedish banks, among others, Handelsbanken and SEB, which Aftonbladet reported on first.
– a avräkningsfil transactions went twice, which has led to a number of customers in different banks become doubly charged on their card transactions last Friday, says Gabriel Francke Rodau, acting Communications at Swedbank, told SvD .
According to him, it 100 000′s of transactions deducted twice. Daily made a few million transactions and error affected a “relatively large proportion” of them, said the bank. But Swedbank can not disclose how many customers are affected or how much money is involved.
– We do not know how many customers it’s about, but there are several hundred thousand transactions.
is there a common fault?
– it is possible that it happened before, but it is a very rare error that should not happen, says Gabriel Francke Rodau.
Why affected customers of other banks of a fault with Swedbank?
– Swedbank is a major player in the card acquiring and many payment transactions go through us, even if the customer has a another bank.
What do you do now?
– We regret that the error occurred. Now it corrected and it is hoped that any double charges to disappear during the day, otherwise they should contact the respective bank, says Gabriel Francke Rodau, Acting Communications at Swedbank.
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